XPO Logistics, a leading provider of freight transportation services, has completed the successful launch of its customer service management platform, called Assist, across the Iberian Peninsula. The platform integrates the processing of customer account service requests and procedures on a single platform.
The new XPO technology provides customers with agile communication tools and visibility into the status of their requests in real time. In addition, the implementation of Assist has led to faster responses to customer enquiries due to a reduction in the time spent by customer service staff on administrative tasks. In the first half of 2022 alone, Assist reduced total administrative task time by 6,806 hours in the region.
Massimo Marsili, managing director – Southern Europe and Morocco, XPO Logistics, said, "Digitization is part of XPO's DNA. We invest in innovative technology solutions to help strengthen our customers' supply chains and streamline their XPO experience.”
The launch of Assist marks another milestone in XPO's digital transformation process, setting a new benchmark for the digitization of administrative processes in the transport industry in Iberia. The company is now working on fully automating tasks using artificial intelligence (AI) to deliver additional efficiencies for customers.