XPO Logistics Continues to Innovate the Consumer Experience of its Last Mile Service
Press Release | Madrid, Spain | July 14, 2022
XPO Logistics, a leading provider of freight transportation services, today announced the launch of new, interactive features for users of its last mile delivery service. The company’s last mile business, which specializes in the home delivery of heavy or bulky goods, has introduced easy access to value-added services, which can now be purchased on a mobile phone.
Optional services, such as assembly or installation, are a convenience for many consumers who prefer to have products fully set up or installed for them. XPO’s value-added services may be purchased up to 24 hours before the scheduled delivery, which is tailored to preferences specified by the consumer in advance: product delivered inside or outside the home, placed in a particular room, basic installation or assembly, and removal and recycling of the old product on request.
Massimo Marsili, managing director – Southern Europe and Morocco, XPO Logistics, said: "At XPO, we are constantly exploring new ways to provide a quality last mile service and a first-class consumer experience. We are proud to announce these new developments, and we will keep innovating to continually improve the thousands of last mile deliveries we make daily in the Iberian Peninsula.”
In addition to the recent enhancements, XPO's last mile technology platform provides real-time traceability of shipments via a link received by SMS or WhatsApp on a mobile phone. The consumer is also notified about the vehicle and driver who will make the delivery, can arrange the appointment and change the delivery location electronically, and sign the order receipt without contact. A follow-up system calls the consumer if the WhatsApp message has not been read, to ensure that details are communicated.