New service offers fast and secure response in critical situations

XPO, a leading provider of innovative and sustainable end-to-end logistics solutions across Europe, announced today that it has launched ExpressNow, a new service providing customers with direct, fast and secure solutions for supply chain issues requiring quick and effective decisions.

ExpressNow combines the capacity, operational flexibility and expertise of XPO Logistics with innovative technology to provide a customised transportation solution ready to meet customer needs right away. When a customer requests the service, an XPO specialist with a first name and surname is quickly assigned to the case, responding to the urgency of the situation and starting to find the best solution, including with the help of Artificial Intelligence. The specialist ensures continuous and personalised communication with the customer, and in a few minutes sends a proposal that the customer can respond to from any device, at any time. 

Carlos Rivero, Senior Director of Business Development – Southern Europe and Morocco, XPO Logistics, said: "We have identified a real and very specific need in the market: the ability to quickly find a solution and prepare an immediate action plan when opportunities or challenges arise for our customers. With ExpressNow, we are providing a service that focuses on addressing these challenges effectively and efficiently, enabling our customers to act quickly and accurately”.

Customers can request the service via the innovative ExpressNow by XPO platform, WhatsApp or a phone call, ensuring that the request is received and acted upon immediately by an XPO specialist. 

ExpressNow: peace of mind and 24/7 customer support 

ExpressNow offers a tailored and timely response in every market and for every product and type of service, selecting the most appropriate and efficient means of transport to meet the customer's needs with the best solution.  
 
Massimo Marsili, Managing Director – Southern Region and Morocco, XPO Logistics, highlights the competitive and strategic advantage of ExpressNow: "When facing situations of extreme urgency, our customers need to execute precise decisions quickly and with certainty. ExpressNow offers not only timely solutions, but also peace of mind, backed by a team of specialists with state-of-the-art technology, who guarantee the security and confidence needed at a critical moment". 
 
With this unique new solution, XPO Logistics provides the most comprehensive logistics operation in the market, adapting its wide range of services to the specific needs of its customers broadly across industrial and consumer sectors.