XPO Logistics, a leading provider of freight transportation services, has announced a new collaboration with Easy Mobilier to provide national ‘last mile’ home delivery service in France. Easy Mobilier’s pure-play e-commerce platform enables consumers and real estate professionals to furnish an entire home by choosing a single-source, turnkey package for furniture, lighting, decor and household goods.
COVID-19 restrictions have accelerated the growth of e-commerce in France, with online orders for heavy or bulky products increasing by about twice the average rate of e-commerce overall. The annual market for last mile deliveries of heavy or bulky products is expected to grow to about 1.5 billion euros in France by 2025.
Every Easy Mobilier purchase comes with XPO’s premium delivery service managed within its digital ecosystem. The company’s extensive transport operations in France provide complete geographical coverage through a palletized distribution network and last mile hubs.
Frédéric Aziron, director, less-than-truckload and last mile – France, XPO Logistics, said: "We are delighted to partner with Easy Mobilier, an exciting innovator in the e-commerce space. Our bespoke solution employs our resources in the most efficient way possible and provides essential support to Easy Mobilier’s fast-growing customer base.”
XPO last mile service specializes in heavy and bulky products, with technology that provides end-to-end tracking and allows customers to self-schedule delivery, installation, assembly and removal of old products. The company manages all the steps necessary for a successful delivery in accordance with Easy Mobilier’s business rules.
“Last mile services for heavy and bulk goods are complicated to plan and manage, and must meet high customer expectations. The fact that XPO handles the entire delivery chain as a single service provider is a real added value for us," explains Sébastien Morin, CEO of Easy Mobilier. "We are seeing a superior customer satisfaction rate with XPO, and a genuine commitment to ongoing customization of the consumer experience.
